Last updated: 31 January 2024

Terms

These Terms and Conditions (Terms) set out the terms that apply to your access and use of AeroGB website (Website) on which you can purchase ePublications including eBooks (Content). You must accept these Terms for us to provide the Content to you.

By accessing our Website, you acknowledge that you have accepted these Terms. If you do not agree with any of these Terms, you should stop accessing and using our Website.

Please read these Terms carefully. These Terms tell you who we are and other important information. They describe how we sell our Content, set out your rights and responsibilities and tell you what we do if there is a problem. These Terms also limit our liability.

Some of these Terms only apply if you are purchasing Content as a consumer. This means that you primarily use the Content for personal use and will not use our Content for commercial, business or resale purposes. The Terms that only apply to consumers will be marked clearly.

By purchasing our Content, you are agreeing to these Terms. If you do not agree to these Terms, you must not purchase our Content.

Please note that we reserve the right to update, change or replace any part of these Terms at our sole discretion. However, the Terms which apply to your order will be those in force at the time you submitted your order to us.

We will collect some personal data about you in order to process your order (e.g. your name, email address, payment details and delivery information). For information regarding how we process your personal data, please see our Privacy Policy at: http://www.aerogb.co.uk/privacypolicy

These Terms cover the terms and conditions for your access to and use of our Website and if you decide to purchase Content via our Website.

Who we are

We are Aero GB Ltd. a company registered in England and Wales under the company number 5429286 whose registered address is at Station House, North Street, Havant, Hampshire, PO9 1QU (we/us/our). Our VAT number is 863192709.

We are a service business with a foundation in aviation training and in the business of selling ePublications, including eBooks.

If you have any questions about these Terms, please contact us using the details below:

           Email: ambition@aerogb.co.uk

           Please enter ‘Terms’ in the subject field of your email.

Using our Website

We reserve the right to suspend the operation of our Website at any time. We may also restrict access to some parts of our Website.

You are responsible for maintaining your own internet connection for accessing our Website.

As a condition of your use of our Website you agree to comply to our Terms and agree not to:

misuse or attack our Website by knowingly introducing viruses, trojans, worms, logic bombs or any other material which is malicious or technologically harmful, such as by way of a denial-of-service attack,

attempt to gain unauthorised access to our Website, the server on which our Website is stored, or any server, computer or database connected to our Website.

remove, delete, obscure, disable, modify, add to, tamper with, or circumvent any program code or data, copyright, trademark, or other proprietary notice, or copy protection software contained on our Website.      

We may prevent or suspend your access to our website if you do not comply with these Terms or any applicable law.

We may suspend or terminate access or operation of our Website at any time as we see fit.

We do not promise that our website will be available at all times or that your use of our Website will be uninterrupted or error-free.

Information on our Website

We try to make sure that our Website is accurate, up-to-date, and free from bugs, but we do not guarantee that it will be.

We do not guarantee that our website will be fit or suitable for any particular purpose. Any reliance that you may place on the information on the Website is at your own risk.

Third-party sites

We have no control over, and do not accept any responsibility for, the content of any third-party site. If we link to any third-party site, this does not mean that we endorse or recommend the organisation which operates it. Your use of a third-party site may be governed by the terms and conditions of that third-party site and is used at your own risk.

Intellectual property rights

The intellectual property rights in our website and in any text, images, video, audio, or other multimedia content, software, or other information or material submitted to or accessible from our website (Content) are owned by us and our licensors.

We and our licensors reserve all our intellectual property rights including, but not limited to, all copyright, trademarks, domain names, design rights, database rights, patents, and all other intellectual property rights of any kind, whether registered or unregistered anywhere in the world. This means, for example, that we remain owners of them and are free to use them as we see fit.

Nothing in these Terms grants you any legal rights within the Website or the Content other than as necessary for you to access it.

You agree that we and our licensors own all intellectual property rights in the Content. These Terms do not grant you any rights to any intellectual property rights in the Content except as expressly set out in these Terms.

You may not use any trademarks or trade names that are displayed on our Website or in any marketing materials unless you have our express written permission.

Placing an order

To purchase our Content, you need to place an order on our Website.

Please check your order carefully before confirming it. You are responsible for ensuring your order is complete and accurate.

The order will only be accepted when we send you a written acceptance of the order by email, at which point a contract between you and us will be created that is subject to these Terms. We will then send you a confirmation email to let you know how you can receive the Content.

We reserve the right to accept or reject any order at our discretion. If we are unable to accept your order, we will notify you as soon as possible.

If you are a consumer:

By placing an order, you confirm that you are an individual who is:

at least 18 years of age; and

a resident in the UK.

If you would like to make any changes to your order after you have submitted it, and before you have downloaded the Content, please contact us as soon as possible and we will let you know if it is possible to change your order.

Description of our Content

The description of the Content is as set out on our Website at: http://aerogb.co.uk/store

We cannot guarantee that the colours displayed on your device when using purchased Content will match the exact colours shown on our Website. The colours of the Content may vary depending on what device you are using and your settings.

Where your device is required to meet technical requirements to run or display Content purchased on our Website, we will make this clear on our Website.

We are not responsible for Content which fails to meet its description where your device does not meet the technical requirements as set out on our Website.

When providing our Content to you, we will:

provide our Content to you in accordance with these Terms; and

comply with all applicable laws.

Delivery of digital Content

The Content you purchase can be downloaded or accessed via your completed order form and the link found on the order confirmation email that we will send to you.

If you download Content onto someone else’s device, please make sure you obtain the owner’s permission before downloading Content onto their device.

If you are having any trouble downloading or accessing the Content, please email us at:

           Email: ambition@aerogb.co.uk

           Please enter the ePublication title in the subject field of your email.

Licence

Where you use the Content in accordance with these Terms:

we grant you a non-exclusive, non-transferable licence to use the Content and, where you are a business customer, for use within your business and to access the Content provided for internal business purposes only; and

you shall be limited to the number of users paid for in accordance with our charges. We will confirm the number of users.

So as long as you do not violate any restrictions set out in these Terms, you may make a limited number of copies of the Content for the purpose of providing a backup in accordance with your own internal operating procedures.

Licence restrictions

You must not:

sell, distribute, reproduce, transfer, publicly display, translate, modify, adapt, create derivative works from, deconstruct, reverse engineer, decompile or disassemble, rent, lease, loan, sub-licence or otherwise deal in copies or reproductions of the Content to other parties in any way except as permitted by these Terms,

remove, delete, obscure, disable, modify, add to, tamper with, or circumvent any problem code or data, copyright, trademark, or other proprietary notices, labels or copy protection Content contained on or within the Content,

exploit the Content (or part of), content contained in it, any of our related literature, for any commercial purpose,

export or re-export the Content or any copy or adaptation in violation of any applicable laws or regulations,

create data or executable programs which mimic data or functionality in the Content,

use the Content for any illegal or immoral purposes,

use the Content to make any other Content or programme which is substantially similar to the Content.

You agree not to perform any security testing on the Content unless agreed with us in writing.

You do not have permission and are not permitted to access the Content in source code form.

Price and payment

The price for our Content will be shown on the Website and as set out in your order (Price). The Price is inclusive of VAT where applicable.

Prices for our Content may change at any time. This will not affect existing orders unless:

the information you provided us in relation to your order was materially different from the information we required in order to provide the Content; or

there has been an error on the Website regarding the pricing of any of our Content and this affects your order, we will try to contact you using the contact details you provided when you placed your order. If this happens, we will give you the option to re-confirm your order at the correct price or to cancel your order.

We will charge the Price to the credit or debit card that you have provided at the time we accept the order. All amounts due must be paid in full in advance.

We accept the following credit cards and debit cards: Mastercard and VISA. You can also pay by Apple Pay and PayPal. All credit card and debit card payments need to be authorised by the relevant card issuer.

We use third-party payment providers, Stripe and PayPal, to process payments on our Website.

Your rights as a consumer

Except as set out below, you have 14 days from the date of your order confirmation email to change your mind and cancel your order.

You will lose your right to cancel in the following circumstances:

where you have downloaded the Content during the 14-day cancellation period,

where you have started using the Content during the 14-day cancellation period,

where we have provided you with Content in physical form and you have broken the seal or wrapping.

To cancel your order, please email us at ambition@aerogb.co.uk. You can also use the ‘Contact Us’ form available at https://aerogb.co.uk/contactus

To help us process your cancellation more quickly, please have your order details ready and include them in the email or on the ‘Contact Us’ form you send to us.

Where we have provided you with Content in a physical format and you have already received your order, you must return the products to us within 14 days of telling us that you want to cancel your order. The deadline is met if you send the products back to us before the 14-day period has expired. We strongly recommend that you get proof of postage. We may withhold the refund until we have received the products back from you or until you have provided us with evidence that you have sent the products back, whichever is earlier.

Content must be returned to us in a new and unused condition and, to the extent possible, in its original packaging. We may make a deduction from the refund amount if you have handled the product in a way that has diminished the value of the product, if such handling was beyond what is necessary to establish the nature, characteristics and functioning of the products. You are responsible for the products while they are in your possession.

Unless the Content is faulty or misdescribed, you are responsible for the cost of returning any Content provided via physical means to us.

Once we have received the returned Content and are satisfied that the wrapping for the Content is in new and unused condition, we will provide you with a full refund and where applicable the basic delivery charges, as soon as possible. If you cancelled your order before you received the Content, we will issue the refund no later than 14 days after the day on which you told us that you want to cancel. If you have sent any physical products back to us, we will issue the refund no later than 14 days after the day we receive the products back from you or, if earlier, 14 days after the day you provide us with evidence that you have sent the products back.

We will issue your refund to the same payment method you used when you placed your order.

For more detailed information on your consumer rights, visit the Citizens Advice website at www.citizenadvice.org.uk.

If the Content is faulty      

Where the Content or deliverables do not meet the description on our Website:

If you are a consumer:

The Content that we provide to you must be as described, fit for purpose and of satisfactory quality. We are under a legal duty to supply material that is in conformity with our contract with you.

During the expected lifespan of the Content, you are entitled to the following:

up to 30 days: If the Content is faulty, you can get an immediate refund,

up to six months: If the Content cannot be repaired or replaced, then you are entitled to a full refund in most cases.

If you have returned the Content to us because it was faulty or misdescribed, we will refund the Price and the delivery costs to you on your original payment method promptly upon receiving the Content.

If the Content is faulty or misdescribed, please contact us as soon as reasonably possible at ambition@aerogb.co.uk.

If you are a business customer:

You must notify us in writing within 14 days of receipt of the Content and any deliverables setting out the nature and extent of the faults or defects.

You are responsible for the cost of returning the Content to us.

We shall, at our option, remedy the fault with the Content or refund, in whole or in part, the Price for the Content.

Your obligations and restrictions

You agree that:

you will provide complete and accurate information when placing an order,

you are responsible for making sure that the information you provide us to enable us to provide the Content is correct,

you will comply with these Terms, and any other documents referred to in it, when using our Website and placing an order for Content; and

in reading and accepting these Terms, you are aware of and understand your rights and responsibilities, and if you are not sure, you have contacted us on our ‘Contact Us’ form for help or more information.

Term and termination

A contract shall start when we have provided you with written acceptance of your order and shall go on until:

all Content has been delivered; in which case the contract shall expire,

you cancel the contract exercising your rights under our clause, ‘Your rights as a consumer’,

the contract is terminated in accordance with our clause, ‘If the Content is faulty’,

we exercise our right to end the contract under our clause, ‘Our right to end the contract’.

Our right to end the contract

We may terminate any and all contracts we have with you at any time by contacting you in writing if:

you commit a serious breach of these Terms,

you do or take part in anything illegal when using our Website or purchasing our services,

you fail to pay any amount due under a contract on the due date.

Our right to terminate does not affect any of your rights.

Our liability to you

We are not liable to you for any losses you incur where the delivery of the Content is delayed or cannot be delivered because you fail to make information available to us or fail to provide us with adequate instructions or information to allow us to deliver the Content.

We are not liable to you for any loss or damage that was not foreseeable, any loss or damage not caused by our breach or negligence, or any business loss or damage. If we are affected by an unforeseeable event, we will promptly write to you to let you know if this means we are unable to fulfil the contract.

Nothing in these Terms excludes or limits our liability for any death or personal injury caused by our negligence, liability for fraud or fraudulent misrepresentation, or any other liability that the law does not allow us to exclude or limit.

Except for any legal responsibility that we cannot exclude in law, such as for death or personal injury, or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:

losses that were not foreseeable to you and us when these Terms were formed,

losses that were not caused by any breach on our part,

business losses; and

losses to non-consumers.

If you are a business customer:

Subject to the below, our liability under or in connection with these Terms, regardless of whether such liability arises in tort, contract or in any other way and whether or not caused by negligence or misrepresentation, will not exceed the Price for the Content paid by you.

We will not be liable to you under or in connection with these Terms, regardless of whether such liability arises in tort, contract or in any other way and whether or not caused by negligence or misrepresentation, for consequential, indirect or special losses, or any of the following, whether direct or indirect:

loss of profit,

loss or corruption of data,

loss or corruption of Content,

loss or damage to equipment or systems,

loss of use,

loss of opportunity,

loss of savings, discount, or rebate, whether actual or anticipated; or

harm to reputation or loss of goodwill.

Where we have failed to provide you with the Content or some or all the materials described on the Website as part of the Content purchased, we shall only be liable up to the limit of the Price paid for the Content.

Variation

We reserve the right to amend these Terms. Our updated Terms will be displayed on our Website. By continuing to use and access out Website, you agree to be bound by any future updates to these Terms as and when they are updated. It is your responsibility to check these Terms from time to time to verify such variations.

Feedback, complaints, and queries

If you have any questions about our Website, or have any complaints about its contents, please contact us using the details below:

           Email: ambition@aerogb.co.uk

           Please enter ‘Complaint’, or ‘Question’, whichever is relevant for your contact, in the subject field of your email.

We welcome any feedback about our Content. We hope that you are satisfied with any purchase you make with us, and we are always keen to hear about ways to improve our Content. If you have any comments, please submit these using the details below:

           Email: ambition@aerogb.co.uk

           Please enter the ePublication title in the subject field of your email.

General

You are not allowed to transfer your rights or obligations under these Terms to anyone without prior written consent. We may transfer our rights and obligations under these Terms to another business without your consent, but we will notify you of the transfer and make sure your rights are not adversely affected as a result.

If any provision of these Terms, or part of any provision, is or becomes illegal, invalid, or unenforceable, the legality, validity, and enforceability of any other provision of these Terms will not be affected.

If you breach these Terms and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these Terms.

Under these Terms, notices must be in writing and sent to the other party’s address, or email address, as set out in the order confirmation. Letters sent in the United Kingdom will be deemed delivered in 3 business days, excluding English Bank Holidays, after sending. Emails will be deemed delivered the same day, or next business day, if sent on a non-business day or after 5pm on any business day at the recipient’s location.

Each contract, these Terms and the Terms of each accepted order represent the entire agreement between us and replace any terms and conditions of purchase or supply that you have been provided with previously.

Law and jurisdiction

The laws of England and Wales apply to these Terms. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales. Each contract, these Terms and the Terms of each accepted order and any dispute or claim arising out of them will be governed by, and interpreted in accordance with, the laws of England and Wales and the parties agree that the courts of England and Wales will have exclusive jurisdiction to settle such disputes or claims.

If you are a consumer and live in either Northern Ireland or Scotland, you can choose to bring a claim in England and Wales or in the courts of another part of the United Kingdom in which you live.

End